Originally Posted by Firstpoet
Juran was a 'meet expectation' guy, while Deming was a 'meet requirement' guy...expectation vs. requirement - there's a book called "I Know It When I See It" - it's a 'quality' fable and well worth the $20 - easy read...Quality is in the eyes of the beholder...I know that when I look around at all the married folks - ha-ha...
haha i know what you mean with the married couples... sometime i think they misheard that cliche and took it as "quality is in the eye of the beer holder" because some of the married couple i see are the strangest combonations... no offense to them, love is love.