Originally Posted by Firstpoet
Juran was a 'meet expectation' guy, while Deming was a 'meet requirement' guy...expectation vs. requirement - there's a book called "I Know It When I See It" - it's a 'quality' fable and well worth the $20 - easy read...Quality is in the eyes of the beholder...I know that when I look around at all the married folks - ha-ha...
You are absolutely right. I use Deming principles in production to achieve
consistancy in the output of product from my packaging plant.
I use Juran in my sales pitch but can do so because my plant produces a consistant product. Therefore I meet the
expectation I promised to my Customers.
"Sales are easy if you can be proud of your product" Doug Albrecth, Enterprise Leasing.
roadster with a stick