I bought my CF on 6/20/04 and last Thursday (7/15) I called the luggage number since I hadn't recieved mine yet. I called around 4:30pm and all I got was a machine to leave a message. The next day I called back around 7:30pm wich was after hours for them. I just wanted to see if the message was the same or if they would give actual hours when to call. Imagine my surprise when somebody picked up after the first ring! I was so taken off guard I forgot what I wanted to say for a second.
Anyway , the guy who answerd took all my information down and said he would pass it on to investigate.
This Monday I had a Fedex slip on my door for a package to pick up. It was my luggage! And when I checked the shipped date it was actually sent out Wednesday the 14th. So my call had been unnecessary. They called me back yesterday to make sure I got my luggage. So I don't know if the dealer did anything when I bought it or not...but it seems to have worked. 8)