Originally Posted by smokey847
Alright. Just picked it up from the dealership. I am sort of happy, but at the same time, am not happy at all.
Happy List:
1. They have a new floor mat button on order.
Neutral (sort of) list:
1. They made the lower grille pop back in where it won't come out; but, like mentioned before, it is a lot more rounded than the other one and if you look, it looks sort of stupid. I'll have pictures.
Unhappy List:
1. Hatch rattle wasn't fixed.
2. Wind nonise wasn't fixed.
First of all, the wind nosie. The invoice says, "TEST DROVE 13 MILES-NO ABNORMAL NOISE HEARD AT THIS TIME-DID HEAR WIND TURBULENCE FROM
AERODYNAMICS OF CAR." The noise is only on the passenger side, people. On top of that, there is a TSB issued for it.
Second of all, hatch rattle. Invoice says, "COULD NOT DUPLICATE CONCERN AT THIS TIME-NOTE: SRT HAS A STIFFER SUSPENSION THAN THE LIMITED CROSSFIRE WHICH
MIGHT BE THE NOISE CUSTOMER IS HEARING." No. Customer is hearing the liftgate flop around as he drives over ANY sort of bump. The lady said I had a "racing" Crossfire and the stiff suspension caused the trunk to rattle. Right....
SO, WHAT DO I DO? DO I SAY SOMETHING WHEN I GO HAVE THE FLOOR MAT BUTTON PUT ON?
Sounds like they spent 10 minutes on the grill and ordered a part. 15 minutes tops. Must have been a busy day for them. You probably want to find another shop.
The hatch rattle is easy to fix. Just adjust the stops to be tighter - but don't over-tighten the screws that hold them.
The window is not so easy and probably is best done by a tech but one who has the tech bulletin, the factory manual and who actually cares about their work.
You can actually show them the hatch rattle by just holding the lip of the hatch and jiggling it. You can show them the window noise by having the service writer sit in the passenger seat while you take them for a ride.
Remember, customer service is dead - you need to force them in nice ways to listen to you and make it impossible for them to ignore your problem.
Remember, most of the people you are dealing with have probably NEVER owned, driven or riden in a Crossfire. They will tell you anything to get rid of you if they don't know how to help you. They don't have any incentive to learn from you (well except maybe to keep your business...).
Also, sorry to say, these people generally don't take young people very seriously. I don't have that problem anymore - I'm an old fart - but I used to have that problem a lot. I solved that problem two ways. First I bought the manual and tools and did all the easy stuff myself. And I got old. The second thing takes a lot longer...