keijoh: I imagine if I had such a problem then it would be a bigger disater if you had to order a wheel. In response to your question, Chrysler's response was nothing. When I told them I had taken matters into my own hands and got one off EBay, they were apologetic that I had problems. When I had first contacted them, they were more comcerned about telling me that the wheel would not be under warranty and I would have to pay for it. I told them that I understood that, and that was the least of my problems at that point. Oh, and they told me that there was a recall on my intake filter and they wanted to know if the dealer I bought it from had told me about the recall. When I said they had not told me, Chrysler Care said that they would call the dealer to make sure they knew to do a better job of notifying folks about the recall :-)