what dumb@ss people did they hire? I still follow my service mgr, whereever he goes, I go...in fact, as soon as the car is clean again...rainin today,, I am taking it down so his new mechanics can see the car...he just went to another dealership, so I have to get the know his new mechanics all over again...I take doughnuts when I go...they usually love me when I leave...got to get to know the people you may have to work with...we talk shop...hang out for awhile...look in the parking lot when driving up, sometimes there are old muscle cars, or beefed up jeeps...find something in common to talk about...but in the end, the service mgr will make the call, not the mechanic...so treat him or her with respect even though you want to kick someone...