When I picked mine up I could not get the key to turn. The sales rep tried also. After a good 15 minutes one of the techs found the ignition had to be fully in the off position to turn the key. The car had been started then turned off leaving the key is the accessory position. In that case the key must be turned fully counterclockwise before it can be turned clockwise. I have run across this several more times since I have had the Xfire.