OK MEMBERS HERE'S THE LATEST................HOLIDAY INN @ CARLISLE IS UNDER NEW MANAGEMENT AND THE NEW MANAGER A MR. MERCER STATED HE WAS NOT HONORING THE PREVIOUS MANAGER'S STIPULATION TO AFFORD OUR CLUB A DISCOUNT. I THANKED MR. MERCER AND TOLD HIM WE'LL STILL TAKE THE ROOMS AT THE "EVENT" RATE. MR. MERCER STATED "HIS" HOTEL IS BOOKED AND JUST HUNG UP. THIS IS AFTER NUMEROUS EMAILS AND A MULTITUDE OF TELEPHONE CALLS. SO RIGHT NOW WE DONT HAVE A HOST HOTEL. I AM HAVING CONVERSATION WITH SHERATON AND HILTON RIGHT NOW TO RECTIFY OUR HOMELESSNESS. I WILL POST UPON RECEIPT. IF ANYONE HAS AN "IN" OR CONTACT WITH ANY CARLISLE AREA HOTEL PLEASE pm/OR CALL ME ASAP. I APOLOGIZE FOR THE BAD NEWS BUT I FORWARDED MY/OUR COMPLAINT TO ICHOTELS INC. CORPORATE FOR ***** AND GIGGLES.
Thank you for contacting us. We apologize for any inconvenience that you have experienced. I will forward your message to our Guest Relations Department for further handling. They can be reached directly at:
HI-GuestRelations@ichotelsgroup.com
1-800-621-0555
Please allow additional time for a response. If you need further assistance, please feel free to contact us.
Best Regards,
John
-----Original Message-----
From:
ichon@comcast.net
Sent: Nov 3, 2008 3:14:07 PM
Subject: RE: All-Chrysler Nationals July 10-12,2009
Mr. Mercer, thank you for your non-assistance in this matter. I understand that new management has taken over the the hotel but that does not relieve new management for honoring previously arranged reservations. I have been trying to contact you/the hotel since July 15, 2008 with regards to honoring our previously established agreement and received no reply until today. If you did not receive the messages from "Mela", "Nova" or from the great corporate representative "Frances", I understand but to punish a loyal customer and business account due to staff ineptitude is absurd. And your unwillingness to assist with a suggestion or alternative solution to your hotel's error was unprofessional at best. The attached emails verfy my continued attempts to finalize reservations for the July 10-12, 2009 event. I received better treatment and affirmation from the previous manager although he did not mention anything regarding new ownership. I would have expected you to offer to contac
t the other local hotels within the "ICHotels Group" to facilitate our needs just to keep the gains within the same company but you offered no assistance and no remorse. I will definitely advise my 2500+ members, the majority of which are "Priority Club" members, not to patronize the "new management" at your estiblisnment. I guess it doesnt matter to you that we wanted to spend our hard earned money at your hotel and host a dinner at the adjoining restuarant . I do appreciate that you/your hotel finally responded to my numerous telephone call and multiple emails affording me the opportunity at this late date to take my business eslewhere. I will notify Corporate ICHotel of your unappreciated candor in assisting my Club. You've lost a dedicated customer and an annual business account. Thank you, CAK.