Originally Posted by David Burns
A 'good' dealership will try to satisfy you on both the sales and service side. The two go hand in hand. If you are well serviced with this car, and perceive a good value on the sale, they know you are more likely to come back the next time you are vehicle shopping. You would THINK they'd understand if they treat you poorly on either sales or service that they lose you.
Very true!
My wife likes Pontiacs, she's driven them for years. She loves her '04 Bonneville SSEi, but after being treated very poorly in the service department she has been looking to trade it in. I don't think she'll ever buy another Pontiac, which is exactly what I told the dealership's owner and the district rep.
An apology and a free oil change just ain't enough to win back a customers loyalty!
Matt