What we must understand when you walk through the door at a dealership is that what they see is a $ sign with legs. This is just as true in the service or sales departments. Understand that and you have the chance to save money. The guy that greets you is not your new best friend, he would lift you up and shake you until all the money fell out of your pockets if he could. Instead he will try to do it more subtly, some are better than others and you will not feel a thing until your credit card bill comes in.

Warranty work does not pay as well as work paid for by the customer. With posted rates for work around the $100 an hour level, they prefer the customer to pay. If they do warranty work they are paid less and that hurts the profit of the dealership.

Any work done under warranty has to have all the paper work submitted to Chrysler correct, no errors are allowed, if one part number etc is wrong, the invoice is returned. Complicated jobs could be submitted a number of times until it is perfect. Each failure for acceptance can mean payment from Chrysler is missed until the next month. This means Chrysler hangs onto the money longer, the longer the better in their mind.

The dealership would much rather you pay the top dollar rate and avoid this paper work altogether. You are paying so the work gets done, you pay and you get your car. If Chrysler is paying, the work gets done and they have to wait for the lesser amount of money. If you were the dealer which payment option would appeal to you? Too many warranty claims from the dealer rates as a strike against the dealer in Chryslers eyes, even if they are real and legitimate claims. I am sure other makers operate the same.
I am aware of this because my wife worked in the accounting at a Chrysler dealership.

The dealer tries to take your money and Chrysler tries to pay out as little as possible to the dealer. In a year or so their will be less dealerships around, only the large companys with a number of dealerships will survive, the small dealerships will be gone.

Welcome to the future.