Everyone is involved. Not just about how my case has been handled but Chrysler's flawed system of getting parts to the US. Chrysler's customer service is involved as well as the district manager of the Greater LA area. Not feeling much love from any of them. They all have the attitude that "It's not my fault". I started throwing out the "Lemon Law" phrase today. I think it fell on deaf ears. As of Sept. 29th, I'm entitled to a new car per Calif. Lemon Law. It's a shame because the car is not the Lemon but Chrysler's system of part's delivery is the Lemon. Please see my post: "Don't Break Your Car".