So I drop my car off for the 2nd time. Last time they had it for almost a month, broke my key(said they did not) and did not fix my car. Today I pick it up after 7 working days, rear rim is munched with shavings still on the tire after they washed it. The rear is still making the same noise, not a bit of difference and on top of it, 53 miles have been put on the car. The service manager came and told me it's normal and asked if I worked at a dealership and how would I know what normal was? I told him I'm not a dumb-*** and I did not need dealership qualifications to know 53 miles for a rattle is over the limit. They said they would fix the rim but were clearly ticked at having to repair my car for things they did not do. I had rim shavings on my finger after it was just washed. I showed him the rims my wife munched to be fair. I beyond pissed right now as it's making the same noise and 53 miles did not fix it.

He told me cost for him was $350 for a new key. Is this correct? Any dealership guys think 53 miles is over the top?