Crutchfield for most of you is a mail order / on line business - but they do have 2 stores here in Virginia, When I got my home theater system a few years ago I went to them all Best Buy; Circuit City(may they rest in peace)
2 high end locals; and Crutchfield - without a doubt - the most knowlegeable; helpful of the bunch was Crutchfields, - they will match or beat any other major players price. every once inawhile I'll drop by their store here - looking to upgrade my amp (home) and talk to them about the speakers for the car.
Personally - I can not stand Best Buy and would drive without a radio if that was my only choice - before I would buy ANYTHING from them.
the return policy is the toughest in the industry and and after the return period is over they couldn't care less - take it up with the manufacture - "we only sell their stuff" is the attitude I have always had.

Some might not agree with me - but tough!