BAS/ESP warning lamp turned on and my mechanics have been trying to figure out what is causing it for days.

Trying to get support from Chrysler's engineering has been making phone calls and waiting for them to never call back so I decided to give my mechanic a hand by calling the customer support number and see if we can "lick" this from both sides.

Bad mistake because it totally pissed me off on that last call, no customer, no matter how cheap or expensive a product they've bought should be told that "the reason why we have warranties is to fix new cars that arrive with problems." Jeez.

Current situation is they have a guy coming down to my dealership from the regional office to work with my mechanics to figure out what is causing the lamp to come on. I'll be there first thing Monday to watch and perhaps video this process.

I still think the car is a great car, glitches happen, I understand but they need to handle customers with a little more respect especially if they want to start dealing in luxury vehicles.

They would have made me happy by laying out a logical approach to fixing my situation, perhaps throw in a line like "we will assure you that the problem will be fixed to your satisfaction and if necessary, we'll give you another vehicle but we doubt it will have to come to that."

But instead they just told me "Well, the engineer is going to go down and see what he can find, we can't do anything else for you."

The funny thing was when I asked if it would be different if I bought a Mercedes 320SLK, the woman came back and say "Well, we can't speculate on things like that." Funny, let's state the obvious to the customer and hope he goes away.

I'm pretty sure this is just my bad luck. Good luck on your new car, you will enjoy it.