Stopped at Office Depot to pick up a file folder to hold my papers.


Parked across the street.


Stood on the sidewalk in front of the dealership at 9:00a.


About ten minutes later two managers came outside to greet me. It was rush hour, so even after just ten minutes several cars had already driven by. A woman in a Town and Country leaving the dealership asked me about what happened and I told her.
The two guys offered to have me come inside and discuss the issue, so I followed them in.

The older guy on the right is Curtis Pratt, the service director. I can't remember the name of the other guy, but both of them were friendly and professional. I handed each of them a copy of my complaint. They clarified things for me, and I did for them. I made it clear that the main reason I was out there was because Greg got online and bumped the thread with his poorly written response.

We talked about the limited amount of training DC gave its dealer techs, and that the training program ended years ago. We both agreed that the Daimler merger and unmerger was difficult for everyone.

Curtis very politely apologized for what happened and I thanked him and accepted. He assured me that he would have a serious talk with Greg about the incident, and I told them both that I appreciated them taking them time to kindly sort out the issue. I said I'd go online to the forums and clubs I posted on and note that I did receive an apology.

So, I'm happy! It was 40F outside so I'm glad they came outside quickly. Its unlikely I'll be going back for service and parts, but I'll cease mentioning them again and move on.

This thread explains why I bought a sign and picketed:
https://www.crossfireforum.org/forum...ght=royal+gate