okay - jsut tried it again - the back goes to about 1 1/2" then stops - i gently pushed down and it was still about 3/4" from closed - i pushed the button on the console and it then latched in - the front clicked in easily as well then - no problems - looks like I'll have to get it to a dealership. There is still 14 months of warranty - does anyone know if there is a deductible for warranty repairs?