Originally Posted by the avenger
Hi Gang
I’m the proud owner of Crossfire Limited with a broken cup holder, so I thought, hey! , Chrysler is in trouble, shutting down assy plants for 30-60 days, why not pitch in and buy that storage bin replacement form a dealer? So I went to Palace Chrysler on Auburn Hills, MI. to get one. BIG mistake.
For those of you not familiar with that component, the Storage Bin Replacement is an ABS ,single cavity-mold injected plastic part with no grain that may cost around a buck to produce and sits in the hole left by the useless cup holder….so Chrysler can charge you 52 usd. In my book that’s overpriced.
On top of that when you present your points to the parts manager:
a) It should have been a recall, the original part was ill-designed (did they run an FMEA on that thing????)
b) Since it is not, make it reasonably priced
c) I waited for it a week….
d) Don’t mind paying for an accessory (400$ for cargo net), but I do about ill engineered parts….
e) My last 3 vehicles have been Chryslers...
He tells you that it is what it is, since you order it you pay it (no cancellations now) and HAVE a nice day with a smirk.
Know what…..this attitude has a name, and it’s called arrogance…..
Feel your pain.... but today this is the way that companies make their money. Parts and service make up for the shortfalls in new cars. They need to get tons of cash to pay the executive leadership that bleeds most companies and we the little consumer suffer. THis is life in the fast lane for ya!