From the Premium Care Plan Brouchure:

"The Premium Care Plan complements the standard limited warranty with a NO CHARGE complimentary loaner vehicle during scheduled maintenance service or warranty repair appointments made anytime during the 3/36 limited warranty period.

1. Schedule your service or repair
2. Drop off your vehicle at the dealer
3. Pick up your complimentary loaner for the duration of the repair (5 days normal, 10 days if parts not available)'
4. Return your loaner the the dealership when your vehicle is ready."

Again, from the brochure:

"In the event that you cannot return to the selling dealer for service, you may request Plan service from any Chrysler dealer within the 50 states and the District of Columbia. If you are unable to receive service from an authorized dealer, call our toll-free number to receive service instructions...800-521-9922 in the United States, 8:30AM-5:30 PM Eastern Time.

In Canada, call 800-465-2001.

Does not apply to collision repairs.

Hope this helps,