I refered to him as a sales kid because he looked younger than my 28 year old son who sells nissans. If he was an older guy, I'd probably refer to him as a sales idiot. It is very true, some sales FOLK know their stuff and others; like the kid who sold me mine-same dealership march 07, know nothing. Hence "cell phone holder mentality".

Anyone who is in competitive commission sales BEST know everything they can, to move everything they can. My son, last I knew, was averaging 28 cars a month..no lie! Why, 1) because he knows his cars. 2) treats people with respect and LISTENS to their needs 3) Has an extensive network of satisfied customers backing him up. I just would like to run into more sales REPs like that.

As far as people knowing what they want before they go in...not always. I knew nothing about crossfires when I bought mine and was dissappointed by the sales staffs lack of information. If Id been told more, like its part mercedes, stats, how much HP etc, that may of helped them sell it faster and for more. Lucky for me