Sorry to hear about your problems! Those grills just snap in so you should be able to just pull or push it out with your fingers!I think you probably got a lemon or a car built on a friday afternoon.I think the car is great no problems and haven't scene one in the shop yet for repairs.Our dealer even gets problem cars from other dealers and we still haven't scene one.We get some owners that get a lemon.....get it bought back....buy another chrysler and have problems with that one....some people have no luck with cars.My family and I have owned many dodges and chryslers and never had major problems...we also take good care of them!