This is pretty much the norm....but they do have a good product. None of it comes with install instructions and you either find out the hard way...or you find out from someone else that found out the hard way. That has been my only complaint (and suggestion) since day one.....installation instructions.

I don't believe they keep much in stock. When they get your $$$, they order (or make) whatever it is you ordered, and then ship it when they get it. Long process but good stuff. Hopefully someone will chime in with installation tips for you.