You have to go to a bigger dealer ship. That is called in Germany Chrysler Niederlassung. They have a much better service and are faster. How to find a Niederlassung in your area call (inside Germany): 03026940

Good luck. I will drive my car to Berlin (around 100 miles away from me). That is the biggest Niederlassung of Chrysler in Germany and they have a perfect service. Here are you the king!