I think you need to be going up the ladder with Chrysler. In the information you received with your car, there are numbers to call for this type of situation. If you do not have them, I will go out and get mine for you.

It is truly a great car, and it is sad that you have had such a bad experience. But like the old saying goes, "The Squeaky Wheel Gets The Grease", so start complaining to the proper people at Chryler.

I hope it works out for you.