Well, when I initially pulled into the parking lot looking for help, I ran into a gentleman that appeared to be charge of the whole shop although I didn't see a name tag. He directed me to the Warranty Deeds department where I transferred the warranty information for recalls etc to my name. We discussed some issues that I thought the car had at that time and he didn't really know anything about the car. I went to the parts department and ordered the $170 second ignition keyfob and after being told it would be nearly 5 weeks to receive, I postponed any repairs. I will make sure they have a XF certified mechanic on board and I will have them go through the car top to bottom (preferrably with me watching). I thought I knew a lot about this car before purchasing it, but I obviously did not. I am very happy with the XF and wouldn't change my decision if I had the chance. This car (purchased used for under $25k by anyone) is the best deal on wheels hands down. Anyone else that says anything else is better is paying $10k more for the same style of ride. I hope I can find an awesome mechanic that can appreciate the car as much as all of us (well, almost all of us here in the forum.