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Old Dec 22, 2009 | 10:57 AM
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danimal
Senior Member
Joined: Aug 2005
Posts: 2,167
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From: Yulee, FL
Default Service As It Should Be

My '07 Toyota Corolla (daily banger) died on me last Friday afternoon on the way home from work. I got it off the road and bummed a ride home. Saturday morning, had it towed to the dealer which fortunately has it's service department open on weekends. Two hours later they call and tell me the car is ready to be picked up. It was the ECM, which they had in stock, and replaced the defective one.

Now, here is the kicker. When I went to pick it up I was informed that they noticed the belt was squealing a little (which I was intending to have checked out later, as I figured it was the tensioner pulley). They told that they went ahead and replaced the whole tensioner assembly and put on a new belt.

It was all under warranty (barely, as I have 35K miles on it), and no charge......but why on earth can I get service like that on a $14K car? Chrysler, nor GM, has ever provided that kind of service....EVER....in my 40+ years of buying cars.
 
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