Re: Service As It Should Be
I had a Dodge dealer do something similar to my 2000 Stratus ES when the battery died, also on a Saturday. With just a few hundred miles left on my warranty I had to call Chrysler Roadside Assistance and they had a flat bed there in 20 minutes. I rode with them to the dealer and within an our I was out and on my way with a fresh battery. But they also noticed that fog light bulb was burned out and replaced it, also under warranty. Now, it was just a simple fog light bulb, but I was surprised that A) they even checked other stuff on the car and B) they'd cover a bulb under warranty!
On the flip side, I had a friend with a Honda Accord that was having automatic trans problems and it made more trips to the dealer as they struggled to solve the issue than it did almost anywhere else. Finally, one time after it was really acting up the dealer called to say they had good news and bad news. Good news was they figured they finally had a definitive fix for it. Bad news was the car was now out of warranty and it was going to cost about $2800 to fix. I was there when my buddy got the call - I thought he was actually going to go through the phone and strangle the guy! Seriously, with all the documentation surrounding attempted repairs they were not going to warranty the problem. He ended up having to fight with the district manager (or whatever the position is you deal with when things escalate like this) before they finally gave in. That's just inexcusable.
There's good and bad everywhere.