Originally Posted by BoilerUpXFire
That is hilarious, glad you found this great forum, and a great car. As you can see, I spend way too much time here LOL. Get some pics of the XF up so I can see what you've got, nevermind the forum is screwed up, so no new pics, well drive by one of these days and see the new house, I will try and talk to you into going to the Dragon with us as well....
Its the guys at Champion and Tom O'Brien, both on 96th street. The service writers were completely rude and one of them lied to my face, telling me it would take an hour to get a code. And before I get any crap from anyone, I did not expect a diagnosis, I simply wanted the code sheet, and I would go through it myself, he told me the second that the OBD was hooked up to the car, it was $95, what a joke....
This is probably not what you want to hear, and I am in no way offering protection to these dealerships, but I am going to let you in on something. I do not work on Crossifres, I am a Volvo mechanic. Our labor rate is 80$ per hour and we are the cheapest dealership in Lubbock Texas. Our scan tool, VIDA, costs approximately 7000$ a month to keep "turned on" it's a subscription service from Sweden. Maybe the DRBIII/STaR system is like that, I don't know. I love check engine lights, they are usually so easy to fix, but all diagnostics are a standard hour minimum. Reason being, is that we need the income to keep the damned VIDA machine around. Another thing to consider is that OBDII, and soon OBDIII, are universal. Meaning they are the most basic of information. for an example, let's take a 2009 Volvo S80 with the V8 and AWD, that car has 37 modules in the car. Volvo has it's own set of codes that are Volvo specific on top of OBDII which more than likely the Crossfire is as well. That S80 has approximately 300,000 codes that are possible problems with the car. So how does a dealership justify charging a standard minimum hour to meet it's needs from customers, by diagnosing what that code, light, sound, etc is. How angry would customers be if they had to pay an hour of labor for something that took 5 minutes and got 5 minutes worth of information???
Just sharing a perspective from the opposite side of the coin...
Justin