Hats off to the technician, but service writers don't have to be rude...and could have explained this to John...most of them, including the dealership I had been, HAD BEEN, a customer of for 25 yrs...are just damn rude...no customer service anymore...Kevin, has resently hired an asst service mgr, female, that I know very well, and she is trying to bring back customer service...my old service mgr moved on, and I am still looking for him...he was fair as fair can be...and I would'nt give Champion the time of day...I wouldn't go to anyone around Zionville...those dealerships, just don't deal...