I have lost my pump at 26k miles. I have an extended service contract with Chrysler for the powertrain. It is good for the 8/80k timeframe. I took it to the dealer and they say the component (pump) is not covered. I said to the service advisor, if you don't have the pump, you don't have a supercharger. I would think there in lies how it is part of the "powertrain". I understand that is not attached to the actual engine or whatnot, but still. I think this is ridiculous also because I have been in communication, on my part actually, to Chrysler's complaint number since last Monday, the 19th. They just told me officially today(30th), from that department, that it is mandatory that I get a diagnostic test to know for sure that is the problem. I am pretty sure it is, since I insisted the SRT mechanic come out and check on it persoanlly and confirmed that is what it was.

Bottom line: It has been almost two weeks for them to make a decision to cover it or not, which after if I were to get the diagnostic test it would be a "slim" chance it would be covered. Crazy! Spend the $100 on it for giggles then?
So how about this being sole transportation? Not driving it, but still paying on it. A car that is broke cause of a personnel/logistics issue within Chrysler, that I, as the consumer is supposed to understand after buying the extended service contract. The service part here seems to be lacking, by far.

Two questions-

Am I really that far off here? Buying the contract, but yet this component not be covered, and will probably cost me out of pocket in the range of $500...

And..

How many people have had to change their intercooler pump so far? Please also state the mileage when it failed as well.

There seems to be a lot of people that have changed it so far, but yet not enough for a recall I suppose.

Regards,