if you have the divider pulled up in the back and hooked into the loops on each side, that is all you should have to do...the back should be straight up toward the back...not it the down position...if that doesn't do it then there is a problem somewhere else ....make sure there isn't anything lying down in the mechanism somewhere...now the switch that lets the windows down, is tied to the latch mechanism...so the top switch may be fused, this I would have to research...so, I would check all the fuses at this point...I am on the road, so I can't do that research from here...