If you do jump in, let me know which dealer you affiliate with.

I work in the NPRC (Nissan Parts Redistribution Center), and we are the global PDC for service parts and accessories.

We feed 13 smaller (but still huge) PDCs around the nation, and those feed the dealers. Our facility is 750,000 sq ft.

I'm the Supplier Compliance Administrator, so any gripes from the dealers about parts being wrong, damaged, dysfunctional, etc. come straight to my desk, then I go after the supplier directly.

Good luck!