I have been looking for a grill for my crossfire, after already having 3 different aftermarket ones, I wanted something a little different, so I investigated a grill that a member here had created for us, and thank you for having this done. I had seen one in person, and really liked it. I asked a few questions and got back a nice response, but I found out that the bumper cover had to have multiple holes drilled to mount. I thought this vendor might want to know that many of us here will not drill our bumper covers and that using the OEM mounting points would be better, here is the exchange:

Grill Technologies:
"Grille Technologies Chrysler Crossfire billet grille upper grille is a full replacement of the factory grille. The grille has 3 welded brackets on the left, right and bottom of the billet grille. You will align the billet grille in place on your Crossfire marking where these brackets touch. Next you'll drill out the bolt holes required to mount. Last step is just mounting the grille up with provided bolts, nuts, washers....."

My response:
"So there is no way to mount the upper grill without drilling the bumper
cover? These bumper covers cost quite a bit, and there are already sufficient mounting points for the factory grill, why not use these so customers to not have to drill? This will be the third aftermarket grill I
have had on my XF, and all the others were bolt on, no drilling required.
Since so many crossfire owners are particular, such as myself, I would
highly recommend you figure out a way to use the OEM mounting system. If you do, please let me know, and I will be purchasing a grill. Thanks."

Grill Tech:
"I honestly dont care what you want. Hows that sound?"

My response:
"Thank you for the response, I will be sharing it with no less than 2,000 crossfire enthusiansts. Good luck selling your grills."

How about that for customer service?? I sent a professional, polite response trying to help them secure more busniess with a friendly suggestion, and that is what I get? I sincerely hope they never sell another grill to anyone with this car, because obviously, they don't care.

You decide. Would you want to buy from this company?