Originally Posted by IBLUBYU
I'm waiting for a bulb replacement for one that didn't work. Gary(Li) said "no problem, I'll replace it if you agree to pay $4.99 for the shipping". I told them that the bulb problem was their problem, and asked if this was the usual way the companies in China did things. Their "problem", their shipping expense..... not mine. I still haven't given them a feedback yet, and so advised them that if they wanted a "favorable" feedback, it would be when I get my working replacements. Gary (Li) then almost made me promise to give them a favorable feedback then. I told them that as soon as our business was "finished" that could happen, it all depended on their response. If you have too, just threaten an unfavorable feedback.