Thread: Roadster rear window problem solved?
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Old Jan 31, 2011 | 11:27 AM
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Hoop237
Joined: Oct 2010
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Default Re: Roadster rear window problem solved?
Ok, I'm a happy camper -- here's my story...
In previous posts, I said that in September I bought a 05 roadster and almost immediately saw that the back window was coming loose. I was out of Chrysler warranty of course, and the dealer recommended a Corvette shop where I could get it repaired on my dime.
Other people on this forum said they had gone to the National Highway Traffic people and lodged a safety complaint, so I did that too, and got a case number.
I then went to Chrysler's consumer complaint department and told them my story. They eventually offered me a $1000 good will credit, but since the top was going to cost $2200, I didn't take them up on their offer right away.
Then I wrote a nice, but firm, letter to Chrysler's CEO telling him of my problem and that they should pay the entire amount for the top, or just leave me the sales tax to pay. In a few days I got a call from the Chrysler executive branch telling me that not only were they not going to pay for the top but that they were rescinding the first offer of $1000!
Quick as a bunny, I called the first Chrysler people back and said I would accept their $1000 offer, hoping I could get them to act before they got the word that the offer was to be cancelled.
I guess that worked, since my dealer got $1100 toward replacing my top, an extra $100, for some reason.
So I got the top replaced, and had to pay $1166 out of my pocket, including tax, but the top was on and looked good.
Then a week or so later I got another call from the Chrysler executive guy who said they had looked at my letter again and found new information that the original top vendor had a quality control problem. As a result they were going to pay for the entire top replacement!
Yesterday I received Chrysler Corporation's check for $1166, my entire expense for the top replacement.
Yippee!
This may not be great information for those who had to pay anything at all for their top, but it may help for anyone else who comes up with that problem...
 
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