Originally Posted by Benflitv
I have lost my pump at 26k miles. I have an extended service contract with Chrysler for the powertrain. It is good for the 8/80k timeframe. I took it to the dealer and they say the component (pump) is not covered. I said to the service advisor, if you don't have the pump, you don't have a supercharger. I would think there in lies how it is part of the "powertrain". I understand that is not attached to the actual engine or whatnot, but still. I think this is ridiculous also because I have been in communication, on my part actually, to Chrysler's complaint number since last Monday, the 19th. They just told me officially today(30th), from that department, that it is mandatory that I get a diagnostic test to know for sure that is the problem. I am pretty sure it is, since I insisted the SRT mechanic come out and check on it persoanlly and confirmed that is what it was.
Bottom line: It has been almost two weeks for them to make a decision to cover it or not, which after if I were to get the diagnostic test it would be a "slim" chance it would be covered. Crazy! Spend the $100 on it for giggles then?
So how about this being sole transportation? Not driving it, but still paying on it. A car that is broke cause of a personnel/logistics issue within Chrysler, that I, as the consumer is supposed to understand after buying the extended service contract. The service part here seems to be lacking, by far.
Two questions-
Am I really that far off here? Buying the contract, but yet this component not be covered, and will probably cost me out of pocket in the range of $500...
And..
How many people have had to change their intercooler pump so far? Please also state the mileage when it failed as well.
There seems to be a lot of people that have changed it so far, but yet not enough for a recall I suppose.
Regards,
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Folks I will try not to be too windy on this, but I have 25K on my SRT6 and probably will face the same problem. I had a year long battle over my headlights, up and down the chain and back again, but I didn’t give up. I finally wrote a letter to the State (of Texas) Attorney General’s Consumer Protection Division along with copies to the San Antonio TV stations and Newspapers. I presented it to the owner of the dealership and told him if I didn’t get results by Monday (this was on a Friday) the letters were going in the mail. He asked me to give him a little time, and I said ok, but I’ve already given a year. Upon which I left and went home.
Less then 45 minutes later the dealer called and told me the regional man with the approval or denial of the replacement “had caved” and the parts were being ordered. The headlights were both replaced.
My point is: don’t give up even if you have to replace the item yourself. Keep notes of who you talked to and what they said and WHEN. You can play “chicken” with them too. Lay it on thick that you are not a legal person and the policy was not thoroughly explained to you. Tell them you are not a mechanic and you don’t now the air intake from the tail pipe (facetious). Keep buggin’ them.
What disturbs me about this and all the other complaints I have read about i.e. Roadster rear windows etc. is that this sounds like a bunch of GIs BSing in the barracks and nobody taking any real action. Mind you. I HATE PAPERWORK, but sometimes there is no other alternative. If everyone that has had this problem had written it up to the NTSB and had it documented, maybe the problem would get resolved. Chrysler is on the comeback, and believe me as the Dealership owner told me, “we don’t need any more bad publicity”.
I love the forum for the info I get and believe me I am not bad mouthing anyone here, just that the “squeaking wheel”, the person with a good gripe, the group as a whole should be sure to file these problems with the NTSB. Not safety you say? make it a safety problem. Loss of power, you’re used to performance, a truck pulls out in front of you and you can’t accelerate around it. Your git up and go done got up and left. Grown men can shed tears too.
John P
FTroopChief
http://www-odi.nhtsa.dot.gov/complaints/results.cfm
Complaints - Search Results
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Report Date : February 26, 2011 at 11:29 PM
Search Type : VEHICLE
Year : 2005
Make : CHRYSLER
Model : CROSSFIRE
Follow intructions and make complaint. THAT'S how things get done. Maybe not in my lifetime :
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