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Old Aug 12, 2005 | 03:17 AM
  #51 (permalink)  
italianmafia03's Avatar
italianmafia03
Joined: Sep 2003
Posts: 238
Likes: 0
From: Indianapolis, IN
Default Re: Is my car the only one falling apart?

Well I picked my car up today. The interior light flicker was just a bad connection between the bulb and the power supply, which was fixed by tightening the bulb. The dealer also replaced the vents on the headlamp housing, which I did not ask them to do. I asked them to replace the entire housing so that there would be no water spots on the inside. The service manager insisted that they did but when I showed him the water marks he ate his own words. This was all the dealer did in the week and a half they had my car. Literally the only thing that was fixed right was the interior lamp, nothing else. The service writer told me they painted the mirror housing and it didn't match so he ordered me another and would let me know when it comes in. I promptly let him know that he can kiss my as* and that my crossfire will never see that dealership again. I let the dealer know they can eat the parts they ordered and that I was going to call Chrysler tomorrow and report how horrible the service was. The entire staff became very apologetic but it was too late. My car was there for over a week and all they did was tighten a bulb. I wasn't even given a receipt!

On my way home I noticed that my car had an extra 30 miles on it. Can somebody explain to me why the car needed to be driven when nothing on the drivetrain was touched? As I pulled into my driveway my brother noticed that one of my HID look-a-like bulbs was missing. I guess when the tech removed my headlamp to replace the vent he broke the bulb and just replaced it with a stock H7. That was the last straw. I called the dealer and asked to speak with the GM or owner right away. I was then told that the highest person there was a salesman (who happened to be a friend of mine). I told him what happened from start to finish and all he could do was laugh. He told me everyone in service has been there for less than 5 months. The entire staff was replaced. He suggested I bring my car in tomorrow and raise hell, which I am. I'm going to go crazy when I get there tomorrow. A good friend of the family is an exec in detroit and is getting a call from my dad first thing in the morning. The dealer is going to be sorry they ever touched my car.

Sorry for the long post but I've never been this pissed at a dealer!
 
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