That's because the youngsters that are doing the majority of this service work today are either not trained well enough, or only 1/2 listening when being taught or only understanding 1/2 the English being spoken, too busy texting or listening to music on their headphones and don't give a **** to even ask to whom they're talking with. There is really nothing you or I can do about it, except moan about it like this; but it is refreshing when you get good old fashioned and attentive service (with a ). Blame the Government for stressing us all out!!