Originally Posted by BLACKSRT-6
Well 1 week has turned into 3. The dealer now states that the intercooler is approved by Chrysler but is on backorder with no estimate of receipt. Service manager states the part could arrive in a week or months, just can't tell. Between trouble shooting and repair the dealer has had this car for more then 4 months in 2011 and this is after I told them what the trouble was in the beginning.
I've always questioned "Backorder". If it's sitting on a shelf somewhere, then someone is not doing their job in tracking it down and getting it to you. If it needs to actually be made/manufactured; then I can understand backorder. Can our IC's be repaired properly? Seems like I've read a thread about that. We know radiators can be brazed. I would be beyond diplomacy phase with the dealer.
Hope it works out soon for you.