uk guys I have a tip for you if you are having problems with your dealers.
Write or e-mail James Baggot at Auto Express, dennis Publishing Ltd 30 cleveland Street London WIT4JD or
james_baggott@dennis.co.uk.
Auto Express (a weekly car publication) takes your complaint direct to the dealer or DCUK to reslolve readers car issues.
I have no idea how big the distribution is (must be big) but, maybe a theat to the service manager or franchise owner stating that your next step is contacting Auto Express and you may find a more prompt responce.
The dealer and DCUK would not want to see there name in (in the dog house page) of Auto Express
Rob