Old Sep 13, 2011 | 02:13 PM
  #95 (permalink)  
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maxcichon
Senior Member
Joined: Sep 2007
Posts: 8,014
Likes: 14
From: MOFN, AL, 70 miles from George
Exclamation Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

And I received this from Kimberly today after a nice long chat:


CAC_Case_Manager@chrysler.com <CAC_Case_Manager@chrysler.com> Tue, Sep 13, 2011 at 10:42 AM
To: maxcichon@gmail.com
Dear Customer:

Case #: 21337565 VIN: 1C3AN65L35X058053 Vehicle Description: CHRYSLER CROSSFIRE CONVERTIBLE TWO DOOR ROADSTER

Mr. Cichon ,
This email is to confirm that we have spoken about the concern you are having with the back glass is your 2005 Crossfire. Unfortunately your vehicle is not included in this ext warranty, however cost assistance will be available in the future if the problem should persist. I apologize for any inconvenience , and appreciate you being a Chrysler customer!
Please feel free to call me at 1800-763-8422 ext 66058 if you have any questions.
Thanks!

Kimberly

Note: This is a system generated message.Please do not reply.

Sincerely,
KIMBERLY
Customer Care.

She is a "District Dispute Manager" and actually asked me to solicit phone calls from forum members that are excluded in this "X31 Adhesion" recall. And, yes. She used the word "Recall" a number of times.
She told me that if enough calls are received from owners that are miffed over the implication that they must never relocate to a southern state, the chances of Chrysler "opening up" the covered areas will increase a lot.

Only after pointing out to her that a number of owners had purchased their cars in the north and soon thereafter moved to a hot area did she agree that this initial "pick and choose" coverage really was ill-conceived.

So, even if you don't yet have a separation issue, call Chrysler Customer Care and get a complaint filed for future use.

And let everyone you know with a roadster about this. Apparently, there is "Strength in Numbers".

 
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