Well I just got off the phone with Chrysler, and I was told that they cannot determine the original ship state of my wife's car. The original dealership was one of the ones chrysler closed down. The stealers, dealer we bought it from gave us the song and dance of it being a person car sold from their dealership. I do not recall if the wife got a carfax or not. So I was told to contact NHTSA. How do you get a case number. i have called numerous times to complain, and have not been able to get a case number i guess to make it so I have someting official to referance. thanks.