Old Sep 15, 2011 | 02:49 PM
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noles
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From: Houston
Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Update: Go to My Chrysler and register if you have not done so already. Click on the Customer Service link. I sent them a email and requested that they send me another letter or email me a new one. I recently changed my address and they sent my letter to the previous owner. My email generated a case number. I mentioned TSB 23-035-11. Good luck and be persitent This is the response I received from them.

Dear Theophile:

Thank you for contacting the Chrysler Customer Assistance Center in
regards to your 2005 Crossfire.

We are pleased to provide the X31 Extended Warranty letter per your
request. I have copied the letter below:

This letter is to inform you that the warranty period on your 2005
Chrysler Crossfire Roadster
convertible has been extended to 10 years or 100,000 miles, whichever
occurs first. This extended warranty coverage applies to the back glass
adhesion on your vehicle.

We are extending the warranty period on your back glass adhesion because
some of the affected vehicle population may experience the back glass
coming loose and/or becoming detached from the convertible top soft
fabric. If your vehicle is operating properly, there is nothing you are
required to do.

If you are experiencing this condition now or in the future, simply
contact your dealer to have the repairs performed. Remember to bring
this letter with you to your dealer. Please make sure to store this
letter with your vehicle?s other warranty information for future
reference. The warranty extension applies to the above components only;
the other terms and the ?What?s Not Covered? items of your warranty
remain the same as stated in your Warranty Information book.

If you have already paid for the replacement of your back glass due to
this adhesion condition, you may be eligible to receive a reimbursement.
You may send your original receipts, invoices and/or repair order to the
following address for reimbursement, your claim will be acted upon
within 60 days of receipt:

Chrysler Customer Assistance Center
P.O. Box 21-8007
Auburn Hills, MI 48321-8007

If you have questions or need any assistance, please contact your dealer
or the Chrysler Customer Assistance Center between the hours of 8:00 AM
and 8:00 PM, EST, Monday through Friday or Saturday 9:00 AM to 5:00 PM,
EST. They can be reached at 1-800-247-9753.

I hope this information further assists with your request.

Thanks again for your email, Theophile.

Sincerely,

Jeff

Customer Service Representative
Chrysler Customer Assistance Center

For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 21345179
EMAIL CASE NUMBER: 2622856
 

Last edited by noles; Sep 15, 2011 at 02:52 PM.
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