Originally Posted by maxcichon
OK. I just followed up with this:
Dear Chrysler Customer care,
while I thank you for offering "Cost Assistance" in repairing/replacing the top/window of my 2005 Crossfire, even though I have been deemed "Excluded" I have to let you know that the "VIN Specific" (Original Delivery State) reason for excluding most roadster owners from this obvious defect is falling short of what one expects from Chrysler Corporation. I have spoken to a number of Crossfire Roadster owners of years 2005 through 2007 and have heard a number of complaints of this problem. Many either accepted delivery of their cars in the north (Non-hot states) or moved to the south after taking ownership and have been told they are excluded. I, on the other hand, have spoken to a couple of owners living in the north, whose cars have never been south of Indiana that ARE included, and have had this problem.
I respectfully request that this Warranty Extension be broadened to accept ALL Crossfire Roadster owners who develop problems with glass/fabric adhesion. This is only fair and equitable. For Chrysler to say "Your window fell out for a reason other than a defect" is not really defensible.
Please let me know what your supervisors have to say about this? Many inquiring minds want to know.
Sincerely, Max Cichon
Now, if everyone does something similar, maybe we'll get some "Push"?
Even the folks that are covered under X31 should write to Chrysler asking fairness to
all victims of this horrible and tragic production defect, regardless of VIN or delivery destination.
Question: does it generally appear that only 2005 models are experiencing this problem? From the responses herein, it would seem so. Anyone?
Max, for best effort, what contact name, address, etc. would you recommend that we use? And for what it's worth, my feeling is that hard copy letters are always more effective than email. Or tweets. Or texts.