Jess, sorry to hear about your misfortune. It just goes to show that sometimes "rank" has nothing to do with intelligence, and some "numb nutz" love to pretend they're above everybody else. (his quote, and his attitude proves that. Just make sure they replace the bumper (and not try to "massage" the plastic back into shape). A good body man can work wonders pounding out the 1/4 panel, by the looks of your photos, I don't think you going to have to worry about seem alignment, or gaps being off. Just be glad you got black paint, (no problems with the paint not matching) Good Luck dealing with the insurance co.