Old Nov 2, 2011 | 02:28 PM
  #286 (permalink)  
sjcrossfire's Avatar
sjcrossfire
Joined: Aug 2008
Posts: 68
Likes: 2
From: Marana, AZ
Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Received this reply today (11/02/2011) from Chrysler Customer Assistance Center:

Dear Philip:

Thank you for contacting the Chrysler Customer Assistance Center.

In regards to your email, please contact your local factory authorized
Chrysler dealership for more information. I do not see the X31 extended
warranty attached to your vehicle. The dealership will be more helpful
regarding this. If you have any questions after you have been to the
dealership please reply using the link below.

Thanks again for your email.

Sincerely,

Colleen

Customer Service Representative
Chrysler Customer Assistance Center

For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 21520xxx
EMAIL CASE NUMBER: 2639xxx
REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM7522492V52934Lxxx

You might notice it was not a flat out denial of service for unglued rear window, but contact Chrysler dealership for more information. Also, no reference to TSB # 23-035-11 that I mentioned in my complaint.
 
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