What a mess! I ordered a storage cup to replace my cup holder and did it myself in 20-30 minutes and it was pretty easy to do. I put a post up on doing it and got plenty of lip about doing it myself and how the dealer would have done it for nothing under TSB, etc. etc. My friend, you are proof positive that if you can do it yourself (even if it costs a few $$), that no one but yourself will take as much care to do the job right. Don't just think it is that one dealer. They are the same everywhere and you never know what is going to happen once you hand over the keys. The dealer is probably one of those 5-Star 'jokes' too.

It's a shame there isn't much you can do in the way of recourse for their incompetence. Good luck on the additional repairs required to fix your cupholder.