Interesting - same name and phone number as the person who helped me, but my Christine had a different extension.

For all who are having problems, I was told no as well. I calmly and politely asked the front line representative to "Open a case" with Chrysler. She did so and gave me the case number. A few days later I got a call from Christine about the case and she asked me to take the SRT6 to my local Chrysler dealer to document the issue. I took it to my local dealer where they took several pictures of the window falling out as well as a picture of my odometer and VIN tag. About a week later I got a call from Christine saying that Chrysler would replace the top, but that I would have to pay a small deductible. I argued a bit (calmly and politely) about having to pay a deductible, but was told that it was the only option I had, so I agreed.

I dropped the car off last Tuesday to have the top installed and picked it up Wednesday afternoon. The top looks perfect and over all I am very satisfied with the way Chrysler handled my case.

One piece of advice I would give is to not call that number akakaz2 posted. I would try to work the system (open a case) first. If Christine gets flooded with calls, we may frustrate and lose one of the few folks at Chrysler who is helping our cause.

I hope this information helps.

Jon