At 96k with no Transmission Service to date, my first guess would be low tranny fluid.

It's also possibly low due to a common leaky transmission connector (bad gaskets).

See this link and move on down to the Transmission Section:

https://www.crossfireforum.org/forum...s-repairs.html

If your not a wrench guy, I would find a reputable and recommended Transmission shop.

I also would not drive that car till resolved.

Damage that tranny beyond repair, and your looking at big bucks...