I have the same problem with my high end dvd player at home and for 8 months I haven't used it because a CD got stuck inside. I bought a new one thinking it's about time that my DVD player quits. But last week, I decided to open it up hoping its more of a mechanical problem than a software one. And guess what? The CD was stuck in there probably because some sticky substance is smeared in the top CD label. Just try to wiggle it out using a credit card or a hard flat plastic to loosen it up. Unless a super glue made it stick to the player LOL!