Old Dec 2, 2011 | 07:26 PM
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toia6407
Joined: Nov 2011
Posts: 68
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From: Palm Desert,Ca
Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Is anyone becoming fed up that only eight (8) states are included in the extended warranty to 10 years?100,000 miles? Why only those states? Is it because those states have the strongest consumer protection laws or the most aggressive attorney generals? Do we need to form a class action to force Chrysler to do the right thing? I opened a case file only to get stone-walled by a case worker and their supervisor who would not provide any meaningful information (i.e.)...why just eight states and refusal to share the actual Chrysler extension documents. I went back to the Customer Assistance Center where they appear to be concerned with the way the Case Management group is handling this. Clearly the case managers and focused on the priority of keeping costs as low as possible and not rolling out a fair and consistent extension program to replace all the tops regardless what what state the car was shipped to.We all need to apply the pressure on Chrysler to urge them to amend the extended warranty to all 50 ststes. The firt number to call is (800) 992-1997 Customer Assistance and open a case file.
 

Last edited by toia6407; Dec 2, 2011 at 07:46 PM.
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